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Welcome to our terms and conditions, which apply to all items ordered from www.jeansmeup.com and all its subdomains. Please read these terms and conditions carefully before using any of our sites or ordering any products.
The current contract language is: English.
Creative-M Ltd. is the owner and operator of www.jeansmeup.com (which includes all domains and subdomains connected to jeansmeup.com). We are registered in Switzerland under the company number CHE-440.458.382
On the website you will find detailed product descriptions, photos and visualizations of the products that can be purchased. Color appearances can vary from display to display and we cannot guarantee that the colors displayed by your monitor will be exactly the same color as the product at the time of order or delivery.
As soon as the order has been placed by you, you will receive an emailed order confirmation. You can keep track of your order status by logging into your account and going to "My orders". Please note that you have to log in to do this. It is your responsibility to provide a functioning email address and to check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in the case of wishing to change or correct any details in your order. Please keep in mind that your order will only be processed if you have placed the order correctly and we have received authorization from your payment card or your prepayment on our bank account.
The displayed prices are in US Dollars (USD), Euros (EUR), Pounds Sterling (GBP), Canadian Dollars (CAD), Australian Dollars (AUD) or Swiss Francs (CHF). The final order total will be displayed in the shopping cart.
The products are delivered as soon as possible, usually 4 - 5 weeks from order, payment and confirmation of your measurements. If a product is not available, the customer will be informed immediately via email.
If the ordered jeans cannot be delivered for reasons outside our control, we are entitled to withdraw from the purchase contract, either fully or partially, and to reimburse payments already received from the customer accordingly.
Jeansmeup.com cannot be held responsible for any loss, inconvenience, cost or other damage caused by late deliveries.
Shipments that are not accepted / picked up / returned incur a processing charge of 20 USD. Please always collect your order within 14 days of delivery to avoid this fee.
More about our terms of delivery and shipping costs can be found here
Payment can be made by PayPal (Visa, MasterCard, American Express) or bank transfer. As soon as the order value is paid, your order will start to be processed. When paying via PayPal the order value will be withdrawn instantly..
Our jeans are handcrafted by very experienced tailors based on the measurements you specify. Please follow our made-to-measure instructions and your made-to-measure jeans will fit perfectly.
If, despite all our expertise and control, a pair of jeans does not suit you, we will not simply let you down! Please just write us a Mail, with your feedback and some photos of you in our jeans. We will then contact you with an analysis within 2 days.
If, despite all our quality controls, we have been responsible for following your measurements incorrectly, then we will cover the alteration costs (max. 70% of the invoice amount, please send us the invoice from your tailor of choice) / or we will manufacture your jeans again with corrected measurements.
If you have made the mistake (you gave us wrong measurements) and if the jeans can be fixed by a tailor, we will give you a voucher to cover the amount of the changes required. If the alteration tailor cannot modify the product, we will offer you new jeans, with correct measurements, at a preferential price of 40% of the original amount.
If something doesn't fit the way it should, please contact us immediately: info@massjeans-online.ch The best thing to do is to list in your email exactly where the jeans don't fit you. Also send us some photos of you wearing our jeans. We will then analyze the error (s) precisely and get back to you within 48 hours.
Since all tailor-made jeans are specially tailored to the measurements and wishes of the respective customers, jeansmeup.com does not offer any returns.
Our website stores information and browser IP addresses using cookies. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience. Cookies help us to improve the website and make navigation easier and personalized for you. Specifically, they allow us to:
• Remember the items in your shopping cart
• Control country and language settings
• Analyze visitor statistics and behavior
• Simplify your search
• Recognize you when you return to our website.
The user can prevent the use of cookies by setting the browser to not accept cookies. However, if you turn cookies off, you won't have access to many features that make your site experience more efficient and most of our services will not function properly.
Our website also uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html].
At Jeansmeup we are committed to maintaining your privacy. Your personal information is only used for internal purposes and neither your personal details nor your email address will be given to third parties. Read more about our privacy policy here.
This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with Swiss Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Switzerland.
In the event of force majeure, the agreement can either be viewed as legally canceled without any obligation for either party to pay, or have delivery times extended according to the nature of the force majeure. Jeansmeup.com regards as force majeure: war, mobilization, acts of terror, natural disasters, strikes, sanctions, delivery problems on the part of the shipping company and other extraordinary circumstances..
Future changes to our terms of sale will be posted on this page. These conditions of sale were last updated in March 2021.
Performance and jurisdiction is based in Belp, Switzerland. Swiss law applies exclusively.
Address:
Massjeans-online.ch
P.Adr. Creative-M GmbH
Birkenweg 45
3123 Belp
Switzerland
E-Mail: info@massjeans-online.ch
Terms and conditions as of March. 2021
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